Popped into our surgery at the end of last week. Nothing serious.
The receptionist asked the usual opening questions as she stared at a hidden computer screen. All the while she made tapping sounds on the, equally well hidden, keyboard.
Oh, She muttered, There's nothing on your screen.
Am I dead? I asked her.
No. Um. I need to talk to a doctor. One moment please.
And with that, she stood up and walked away from the hatch, leaving me wondering if I even existed at all. She hadn't made eye contact once. If she had, she would have noticed me taking notes of our, now what shall I call it? Lets be charitable, just this once: conversation. She might also have spotted the big grin on my face, caused in no small part by her complete lack of, now what shall I call this? Lets be charitable again, shall we: sense of humour?
For some people the only human contact they get is at doctors. A sunny welcome is all many of us need to help us feel better.
What does it cost?
*Interview time
*Training time
*Secret Shoppers time
*Training time
*Secret Shoppers time
Who knows?
All I know is, she was rude. Not the most desirable trait in any member of staff, even less when front of house and dealing with often scared and vulnerable members of the public.
Get it sorted Prices MillSurgery.
