What is it about Scotland?
Admittedly it's come a long way since I first came here as a small child (Scots grand dad), but , boy has it got a way to go before it's in any way up to par.
The hotel needed a scrub, some new stair carpet and it's breakfast arrangements sorted; oh and our shower didn't work (room 5) and Grahams soap dish was fixed on upside down (room 3) causing the soap to slide off!
We chose the place because it cost enough to be smart AND is opposite the ferry terminal and serves breakfast as part of the deal.
PERFECT.
Their idea of breakfast, for people who are catching the 8.30am ferry, is to do table service from 7.30am. Got to get to the ferry by 7.45am, so no time to order and then wait for food to be cooked, let alone eat it as well. They did have continental brekky, it was about as minimal as possible.
The staff were pleasant, but inflexible.
So, KELVIN HOTEL, OBAN, you seem to be missing the point: we're the CUSTOMERS, you're selling a SERVICE.
WHICH PART OF CUSTOMER SERVICE DON'T YOU GET?
Or is it part of your business plan to have a dozen customers in a place that can accommodate something like 40 people? Less than half full at the height of the tourist season? Gotta be time to look at what you're offering, and here's a suggestion -
Get yourselves to INNIS CHONAIN GUEST HOUSE, about half what we paid, clean, smart and brekky from 5.30am. While you're there, open your eyes and mind and take note/s.
PLEASE
On the up side: we'll use THE KELVIN SCALE against which to judge all services and accommodation we meet in future.
The Kelvin Hotel scores a full 10, a score, I'm sure you'll agree, to be avoided at all costs by anyone involved in hospitality.
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